From production to dispatch: an outcome-based BPO solution brought simplicity to major Spanish aluminum exporter

AT A GLANCE

Client: Inalsa – Leading aluminum extrusion manufacturer
Market / Service: Spain | Gi BPO
Results: 100 employees across 2 sites • Reduced capital expenditure • Improved production efficiency

Inalsa, one of Spain’s leading aluminum manufacturers, exporting more than 70% of its production to international markets, required a strategic partner capable of managing critical production support activities while ensuring consistent quality standards across global markets for two Zaragoza production facilities.

Using a single outsourced model, Gi BPO assumed management of the packaging and quality departments in both work centres and supplied all factory infrastructure.

Key Results

The Challenge

The client needed to:

• Manage packaging operations and quality control departments across two manufacturing plants
• Coordinate quality walls, order processing, and dispatch activities within a high-volume extrusion facility
• Ensure products met export requirements across more than 17 international markets
• Provide and maintain critical industrial infrastructure, including overhead crane systems and production equipment

The Solution

We implemented a comprehensive, results-based outsourcing model based on three pillars:

1. Packaging and production logistics
   – Complete management of packaging operations, including department oversight and process coordination
   – Product assembly and preparation according to customer specifications, with direct operational support on production lines
   – End-to-end management of material flows, covering inbound and outbound logistics
2. Quality management
   – Management of quality walls, inspection processes and testing operations, ensuring full control of quality activities
   – Continuous quality monitoring and compliance assurance, aligned with customer requirements and international regulations
3. Industrial capability and production efficiency
   – Productivity-driven operational model, combining collaborative workflows, layout organisation, and continuous process optimisation to enhance competitiveness
   – Flexible performance-based solutions, including volume-linked billing and automation support to improve productivity and operational efficiency

The Impact

Simplified staffing

• 100-person operation deployed across 2 production sites
• Single point of accountability for packaging, quality and industrial support services

Quality standards

• Comprehensive quality control from inspection through to final dispatch
• Full compliance with export requirements across international markets
• Greater consistency in product handling and customer delivery standards

Short- and long-term value

• Optimised production floor efficiency and throughput
• Reduced client capital outlay and operational complexity

Discover how Gi BPO can make manufacturing goals attainable.

About Gi BPO

Gi BPO is a leading provider of outsourcing solutions. Combining people, processes, technology, and a strong results-driven mindset, we deliver flexibility and operational reliability, with invoicing based solely on results to ensure your long-term success.