From production to dispatch: an outcome-based BPO solution brought simplicity to major Spanish exporter

A well-established Spanish aluminium producer exporting over 70% of production sought operations and quality management plus factory infrastructure and equipment for two Zaragoza work centres, including a high-volume extrusion plant.

Using a single outsourced model, Gi BPO assumed management of the packaging and quality departments in both work centres and supplied all factory infrastructure.

Key Results

The Challenge

The client needed to:

• Oversee product packaging and Quality Testing departments at two sites
• Manage the quality wall, order processing, and dispatching at a high-volume plant
• Ensure export-ready product compliant with standards in 17+ countries
• Source factory infrastructure, crane bridges, and machinery

The Solution

We implemented a tailored BPO model based on three pillars:

1. Packaging and production logistics
   – Fully outsourced Department delivering finished product packaging to production and export standards
   – Structure assembly to client specsProduction line operation and support
   – Fully managed inbound and outbound material flows
2. Quality oversight
   – Quality wall and inspection
   – Fully managed Testing Department across 2 work centres
3. Manufacturing infrastructure
   – Provided own facility, crane bridges, and machinery
   – Billing per tonne with layout improvements and automation implementation

The Impact

Simplified staffing

• 100-person operation deployed across 2 sites

Quality standards

• End-to-end control from inspection to final shipment
• Full export criteria compliance

Short- and long-term value

• Optimised production floor efficiency and throughput
• Reduced client capital outlay and operational complexity

Discover how Gi BPO can make manufacturing goals attainable.