Implementing quality and governance at scale for Brazil’s largest truck manufacturing plant: delivering 100 inspectors and 99.98% KPI record

A leading European commercial vehicle manufacturer with production facilities around the world required a large, skilled workforce and performance management for high inspection volumes at its plant in Resende. The company’s stringent safety and quality standards demanded that inspection activities achieve near-perfect performance.

To meet these challenges, Gi BPO deployed a tailored outsourcing solution: a team of dedicated specialists, rigorous protocols, and a continuous oversight and feedback model governed by a project steering committee

Key Results

The Challenge

The client needed to:

• Perform 1,500 truck and bus chassis inspections monthly
• Meet strict KPI and compliance requirements
• Achieve near-perfect performance levels across inspection activities

The Solution

We implemented a tailored BPO model with a two-pronged approach:

1. Onsite expertise
   – 100 dedicated quality inspectors
   – Systematic end-of-line inspection process
   – Rigorous inspection protocols for all assembly lines
2. Governance model
   – Regular steering committee meetings with client representatives
   – Shared KPI ownership

The Impact

Quality at scale

• 100-strong dedicated team deployed and maintained onsite
• 1,500 monthly inspections
• 99.98% KPI fulfilment achieved

Governance

• Quality improvements driven by KPI visibility and feedback loop
• Embedded culture of continuous improvement

Curious to hear how a Gi BPO partnership can secure quality and compliance?