Bringing expertise and clarity to RE asset management for Spanish multinational

A Spanish multinational’s real estate servicer needed to overhaul its asset portfolio, comprising tens of thousands of properties and high volumes of non-performing loans, while addressing backlogs in back-office processes and invoicing systems.

Gi BPO delivered an embedded, dual-front outsourcing solution including pre-judicial processing and back-office operating groups.

Key Results

The Challenge

The client needed to:

• Organise 75,000 case files in its real estate portfolio
• Resolve legal and administrative issues for +40,000 assets
• Take on back-office operations and oversee global supplier invoicing
• Manage legal actions for defaulted assets

The Solution

We implemented a tailored BPO model based on three pillars:

1. Two specialised operating groups
   – 25 analysts with 2 dedicated coordinators and 1 PM lead
   – Real estate and legal expertise for case file management, including restructuring, recovery, and litigation
   – Back-office process transfer and global invoicing system
2. Customised systems
   – Management reports automated on Microsoft BI platforms
   – Custom-built tools: multi-database reconciler, OCR for unstructured data
   – Global Management Platform for supplier invoicing
3. Management tools
   – Client workflow tool for case file tracking
   – Internal KPIs established to improve time to asset commercialisation

The Impact

Data visibility

• Streamlined data analysis with swifter access and reporting 
• Real-time asset view and positioning

Improved backlog

• +1M back-office operations managed annually since 2020
• Optimised supplier invoice processing and payment

Reduced complexity

• Two coordinated teams handling 43 service categories
• Improved asset management and commercialisation

Learn more about Gi BPO’s expert-led solutions.