Real outsourcing solutions. Real success stories.

You bring the vision, we bring the execution.

Discover how Gi BPO delivers outsourcing solutions combining people, process and technology to manage business-support operations and transform operational complexity into measurable business value.

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Behind every process, accountable execution

For over a decade, Gi BPO has helped companies manage and optimise outsourced operations, taking responsibility for people, workflows, governance and performance.

Combining operational expertise, structured processes and technology-enabled management, we take accountability for execution and measurable results.

Our case studies show how this approach translates into real business impact in specific client contexts.

Different business needs, different countries, one shared ambition: turning execution into competitive advantage.

Selected results include:

Operational Efficiency exceeding 110% of client targets

99,98% KPI fulfillment in quality inspection operations

Workforce scaling from 80 to 140 employees while maintaining productivity compliance

84,8% increase in field visit effectiveness through real-time operational visibility and process optimisation

Significant reductions in turnover, downtime and operational complexity

More than 1 million back-office operations managed annually

27 April 2026

Optimising multi-site warehouse operations for Chinese e-commerce leader: deploying 200 FTEs for 110% efficiency with a unified BPO solution

A leading European commercial vehicle manufacturer with production facilities around the world required a large,…

6 April 2026

Deploying a nationwide trade marketing team for double-digit sales growth annually

A leading domestic appliances manufacturer with a presence in over 70 countries sought a trade…

24 February 2026

Achieving a complete transformation in service call visibility, compliance, and satisfaction in two countries

Our client, a longstanding manufacturer of electronic goods with operations in over 70 countries, needed…

10 February 2026

Implementing quality and governance at scale for Brazil’s largest truck manufacturing plant: delivering 100 inspectors and 99.98% KPI record

The client, an online retail giant with global warehousing and logistics operations, sought a Hub-fluent…

15 December 2025

Achieving standout brand presence in a saturated national retail market

A global smartphone manufacturer based in China required sales and field marketing services to help…

4 December 2025

Bringing expertise and clarity to RE asset management for Spanish multinational

A Spanish multinational’s real estate servicer needed to overhaul its asset portfolio, comprising tens of…

27 October 2025

From production to dispatch: an outcome-based BPO solution brought simplicity to major Spanish exporter

A well-established Spanish aluminium producer exporting over 70% of production sought operations and quality management…

7 October 2025

Capillary delivery hub expansion nationwide: 1.8K onboardings and 2.5K location launches in under 2 years

The client, an online retail giant with global warehousing and logistics operations, sought a Hub-fluent…

Structured by function to deliver across industries

Gi BPO operates through three dedicated divisions, each focused on specific business areas.

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